Terms & Conditions
§ 1 Principle
For the execution of the business license of the municipal authorities of the city Wr. Neustadt, of 04.07.2007 ZI.:1GG/382-2007/Schn Register: 304, trade registry number: WN6446, "Holding allowed card games without bankers", in addition to the present house rules, the rules of the game posted or displayed in the game rooms apply to all organised games.
The [Austrian] Youth Protection Act as most recently amended must be posted in the gambling halls.
By entering the gambling halls, these house rules, the respective rules of the game and the provisions on data handling and data processing are acknowledged and consent is given for the handling and processing of data to the extent described.
§ 2 Domiciliary rights
Throughout the gambling halls, the domiciliary rights rest with CCC Event Management GmbH. In the exercise of its domiciliary rights, it is represented by the management and the service staff (floor men). Decisions by the management and the instructions of the service staff are to be complied with.
The domiciliary rights also extend to the service operations not immediately belonging to the gambling operations (e.g. bars and restaurant areas).
§ 3 Responsibility for damages
CCC Event Management GmbH shall not be liable for personal injury and damage to property inflicted on their guests by third parties on occasion of a visit.
CCC Event Management GmbH shall not be liable either for any defects, failures or actions entailing compensation for losses suffered in the area of the service operations, insofar as the same are not run by CCC Event Management GmbH.
Incidentally, liability shall be limited to gross negligence. Any facts entailing liability of CCC Event Management GmbH shall be reported immediately to the management.
§ 4 General obligations of the guests
The guests in the gambling halls are obligated to be considerate of other guests in the gambling halls in terms of behaviour and demeanour.
Begging or harassment as well as unsolicited advice to guests is strictly forbidden.
Entering the gambling halls or abiding in the same under the influence of alcohol or drugs as well as consumption, administration and trading of drugs is prohibited. Consumption, administration and trading of drugs or other substances falling within the scope of the [Austrian] Narcotic Substances Act will invariably result in the police being notified.
Clothing appropriate for the gambling activities and the respective local conditions in the individual federal states is to be worn.
The wearing of work clothes, string vests and open sandals is prohibited.
The following items must be left, without exception, in the cloakroom:
Coats, jackets, bags, backpacks, sticks (other than those necessary as orthopaedic supports), helmets and backpacks.
Carrying of weapons (cut and thrust weapons, firearms) is prohibited.
Dogs and other pets are not allowed.
All kinds of waste or cigarette butts are to be disposed of into the ashtrays or waste containers provided.
Chips, coins and bills found in the gambling halls are to be handed over to the service staff.
Carrying of cameras and video cameras, as well as photography and filming in the gambling hall, is prohibited; in the adjoining rooms, such as the foyer, this requires the prior consent of the management.
Use of technical aids to influence the game or game results is not permitted.
After the end of the gambling business day (opening times as provided), the bar, the restaurant area and the gambling hall must be vacated.
§ 5 Ban/gambling suspension
(1) The management can prohibit a guest, without giving reasons, from entering the gambling halls and / or staying in them (ban).
This applies especially in any of the following cases:
manipulation of the game, or attempted manipulation of the game or unauthorised actions;
suspicion of fraudulent manipulation;
the guest presents forged identity documents;
the guest has a nationwide ban on gaming due to judicial or other official orders;
the management receives notification from another casino operation that a ban has been imposed on the guest there.
(2) The management reserves the right to exclude guests from gambling (gambling suspension). In the context of the unilateral imposition of the suspension, the management accepts no contractual obligation towards the guest.
If the guest gambles despite suspension, there shall be no entitlement to pay-out.
Guests banned under para. 1 are invariably excluded from gambling.
In addition, a guest may request to be suspended by the management (suspension agreement).
If a guest gambles despite suspension, there shall be no entitlement to pay-out either.
In the event of a culpable breach of the of suspension agreement by the player, in particular by entering into the premises of the Concord Card Casinos and the Montesino in violation of the agreement made, and fraudulently participates in games in the premises, subsequently invoking the nullity of the game agreement in order to reclaim the stakes paid, the player must pay a penalty of € 10,000 to the operating company of the respective establishment of the Concord Group.
After a suspension through the suspension agreement or by the house, the guest loses all rights to all promotions or ratings.
(3) The management shall be entitled to inform all other casinos in Austria and Germany about promulgation of a ban and / or suspension, indicating the identity of the guest and the reasons for the ban or suspension, respectively.
If the management receives information from other casinos in Austria or Germany on imposition of a ban and / or suspension, the ban and / or suspension shall apply throughout the card casinos run by the CCC group.
§ 6 Access control
Persons under 18 years and blacklisted persons are prohibited from entering the gambling hall.
Upon the his/her initial visit to a card casino in the CCC group, the guest is required to prove his/her identity by presenting an official photo identification.
The legitimacy can be provided only by presentation of a passport, identity card or driver’s license.
Subsequently the guest is registered. By registering, the guest acknowledges the House Rules and the data protection regulations listed in the appendix.
Identity documents are to be presented at the request of the service staff. If this is not possible, the guest shall exit the casino immediately when prompted.
§ 7 Player protection
In addition to the player protection regulations already provided in §§ 5 and 6 of the House Rules, the following additional dispositions are taken:
Appointment of a Player Protection Officer:
To protect the players and the social security of children, the casino management shall appoint a Player Protection Officer.
The casino management shall ensure that the Player Protection Officer regularly trains the service staff (dealer and floor man, security staff, etc.) at regular intervals regarding measures for the protection of players.
The trainings must be documented in a daily report (logbook) by the Player Protection Officer.
The Player Protection Supervisor and the service staff are obligated to constantly watch the goings-on in the gambling halls and keep social contact with the players in a suitable manner in order to perceive any unusual behaviour of a player that suggests that an addictive behaviour is emerging.
If necessary, the service staff shall take appropriate measures to prevent the player from continuing gambling and hold an informative talk with him/her.
According to the result of this talk, the service staff shall take, where appropriate after consultation with the Player Protection Supervisor, the suitable measures (e.g. oral or written indication of the risk of gambling addiction and its possible consequences, prompting to leave the gambling rooms, restriction of the visits to the gambling hall, suspension).
If the measure taken by the service staff ensures that the player is not subject to addictive behaviour and thus has full control of his/her actions and thoughts, he/she shall be allowed to continue playing.
Such measures taken by the service staff are to be documented by entry into a daily report (logbook) by the respective staff on duty, with indication of date and time and signature.
If there is reasonable suspicion that the frequency and intensity of a player’s participation in the game during the period in which he/she plays at this intensity and frequency may jeopardise his/her subsistence level, the casino management shall obtain information on the player’s creditworthiness from an independent organisation.
If this information reasonably suggests that continued participation in the game unchanged in terms of frequency and intensity may jeopardise this player’s specific subsistence level, the casino management shall inform the player in writing about this danger.
If the player continues his/her participation in the game despite this warning at unchanged frequency and intensity, the casino management company shall prohibit him/her from visiting the gambling hall permanently or for a specified period or limit the number of visits.
Daily report (logbook)
In the gambling hall, the service staff must keep a daily report in the form of a logbook.
In the daily report all incidents related to the gambling and all other events that require action of the service staff, in particular measures regarding the protection of players, are to be entered by the staff on duty and documented with name, date and time and signed.
In the service delivery, the daily report shall be finalised by the signature of the respective casino management representative. The events that have taken places must be discussed with the senior executives.
§ 8 Photography and filming permission
By entering the premises of CCC Event Management GmbH, the guest agrees that in case of television transmissions and photographs of the transmitting broadcaster or the medium, the pictures taken by him or her during or in connection with the event may be exploited without compensation, without temporal or spatial restrictions and by means of any current or future means.
All final table participants of a tournament agree to attend press conferences and be available for interviews.
§ 9 Newsletter / WhatsApp
Players have the possibility to register in all branches as well as on the homepage to receive the regular newsletter.
Furthermore, each player has the possibility to register for the respective WhatsApp broadcast list.
However, if a player enters into a suspension agreement with the company (see § 5) or is suspended due to gambling addiction (see § 7), the player is obliged to independently cancel the newsletter or the WhatsApp broadcast list.
§ 10 Limitation and Disclaimer
Any claims of the player against the casino shall be asserted in court within 6 months from emerging. Any liability of the casino is excluded if the player provides incorrect or incomplete information to the casino and bears contributory negligence, even if only minor, to the arising of his/her claim.
§ 11 Data processing declaration in accordance with EU-GDPR and DSG2018 [Data Protection Act]
Data processor and if necessary order processor:
CCC Event Management GmbH FN 256902y
The following data categories are processed:
Surname, first name
Date of birth
Place of residence
Type, number and origin of the identity document
Copy of the identity document
Portrait photo (photograph)
Bans (date, reason, duration)
Tournament participations, tournament results, placements
Score of various special promotions, competitions, rankings
Optionally (voluntarily by the customer) Email address, telephone number
You have voluntarily provided us with data about yourself and we process that information based on your consent for the following purposes:
Safety requirements for customers and employees
own promotional purposes, for example to send offers and newsletters in electronic form.
The processing and use of your disclosed data is based in particular on Art. 6 GDPR (consent, fulfilment of the contract, legitimate interests).
You can revoke this consent at any time. A revocation results in that we will no longer process your data from this point in time for the above purposes.
We store your data for the duration of your capacity as a customer or guest of our companies. The extension of this duration may result from legal reasons.
Your data are only passed on to third parties in the following cases:
purposes of player protection
journalistic purposes (e.g.: poker media, tournament results, winning photograph…)
Should it happen that, in the context of events, photo and / or video recordings are made of you in the gaming areas of the data processor and are stored, these recordings may be processed for marketing purposes, for publication on our websites or for publication on our Facebook pages of our companies. The publication does not create any claims whatsoever.
Your data protection consent to the processing of the photo and film recordings can be revoked at any time with effect for the future via firstname.lastname@example.org as well as by post at our business address. The revocation of your consent does not affect the lawfulness of the processing before its revocation.
For compliance with legal requirements and for your own protection, the gaming area of the data processor is video-monitored in accordance with data protection regulations.
In principle, you have the rights to information, correction, deletion, restriction, data portability and objection. In this case, please contact us. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority.
You can reach us under the following contact data:
Phone: 01/890645017 Mail: email@example.com
In Austria, the so-called Equal Opportunities Act (GIBG, as amended BGBI I no. 107/2013) applies, which does not permit discrimination against a person based on gender.
The Montesino is expressly committed to the equal treatment of all genders and states that in the Montesino, no one may be discriminated against based on his or her gender, and all persons, regardless of gender, must be treated equally.